How do I get a receipt or invoice?
You can access payment documentation for completed 7ART purchases. Receipts can be viewed from your account, while invoices need to be requested from our support team.
How do I get a receipt?
A receipt should have been sent to the email address associated with your 7ART account after your payment was completed.
You can also access your receipt directly from your 7ART account:
1. Sign in to 7ART.
2. Click your profile icon in the upper-right corner.
3. Select Profile.
4. Open Billing from the left-hand menu.
5. Find the relevant transaction and open the available payment details, receipt, or invoice.
How do I get an invoice?
An invoice should also have been sent to your email after your purchase.
You can find both your receipt and invoice directly in your 7ART account by following the same steps:
1. Sign in to 7ART.
2. Click your profile icon in the upper-right corner.
3. Select Profile.
4. Open Billing from the left-hand menu.
5. Select the relevant transaction to view or access the available documents.
If you cannot find your receipt or invoice, please contact our support team, and we’ll be happy to help.
Which purchases can I request documentation for?
Payment documentation may relate to transactions such as:
- A subscription purchase
- A subscription renewal
- A credit purchase
- Another one-time purchase
If you have several payments, providing the payment date and amount can help us identify the correct transaction.
What if I subscribed through the App Store?
If your purchase was completed through the Apple App Store, the transaction is billed by Apple.
You’ll need to review your Apple purchase history or Apple receipt for documentation related to that payment.
Is a receipt or invoice the same as a refund confirmation?
No. A receipt or invoice relates to a completed purchase.
A refund confirmation confirms that a refund has been issued for a transaction.