Subscription Terms
Fees for Services are charged on a subscription or one-time purchase basis, including the purchase of digital credits. Before you complete a purchase, we show you the price, what you receive, how often you will be charged, and how to cancel. Refunds are provided in accordance with these terms and conditions, other supplemental terms, policies or documents that may be posted on the Company’s website and related services from time to time, and subject to applicable law.
Subscriptions renew automatically at the then-current price until you cancel. You may cancel at any time in your account settings, in the same way you subscribed. Cancellation takes effect at the end of the period you have paid for; until then you retain access to the Services and to any remaining credits for that period.
Free trials and introductory offers
Where we offer a free trial or an introductory price, your subscription converts automatically to a paid subscription at our then-current standard price for that plan at the end of the trial or introductory period, and we will charge your payment method on that basis until you cancel. You may cancel before the trial or introductory period ends to avoid being charged. Any additional terms disclosed at sign-up also apply.
Credits
The number of credits included in each plan is set out on our pricing page and varies by plan. Subscription credits are allocated per billing period, do not roll over, and expire at the end of the billing period in which they were issued. You may also purchase additional credits separately. Such credits are consumed before your subscription credits for the current period, and expire at the end of the billing period in which they were purchased. Credits have no cash value and are non-transferable.
Since 7ART Services are of a digital nature and are delivered immediately, fees paid are non-refundable once the Services have been made available to you, except as set out below. Credits are consumed when a generation request is submitted to our systems, whether or not you are satisfied with the resulting output. Where a generation fails for technical reasons attributable to us, we will re-credit it.
Your right of withdrawal may be lost once the Service is deemed delivered or partially consumed. Notwithstanding anything to the contrary in the foregoing, the Company will provide refunds and/or subscription cancellations in cases and to the extent required by mandatory provisions of the applicable law, and where such provisions apply they prevail over these terms.
Please note that after your subscription period expires or digital credits have been used, we will not be able to refund you.
For subscribers residing in the EU, European Economic Area or the United Kingdom
You are entitled to a full refund without stating any reason within fourteen (14) days after the purchase of digital content, digital services, AI tools, or credits. The withdrawal right does not apply if the performance of the Agreement has begun with your prior expressed consent and your acknowledgment that you thereby lose your right of withdrawal. At checkout we ask you to tick a dedicated box by which you expressly consent to the immediate performance of the Agreement and acknowledge that you will lose your right of withdrawal once our servers validate your purchase and the applicable purchase is successfully delivered to you. We confirm that consent and acknowledgment in your order confirmation email.
Where you have given it, you will not be eligible for a refund unless the digital content or service is defective. Where you have not given it, you may withdraw within fourteen (14) days and, if you asked us to begin performance during that period, you must pay an amount proportionate to what has been supplied to you, including credits used. Where a refund is due, we will reimburse you within fourteen (14) days. (See the full text of the European “Consumer Rights Directive” (CRD) at eur-lex.europa.eu/eli/dir/2011/83/oj)
For subscribers residing in other States
All charges for purchases are non-refundable and/or non-exchangeable, and there are no refunds or credits for partially used subscription periods or consumed digital credits, unless otherwise stated below or as required by applicable law for refunds.
Money-back guarantee
The user is eligible to receive a full refund if all the following criteria are met:
- the refund request must be submitted within fourteen (14) days of the purchase date;
- less than twenty percent (20%) of the credits issued as part of the applicable purchase must have been used;
- the purchase is the first purchase made on the account, and no refund has previously been granted on the account.
These refund conditions apply only to eligible subscription services and purchases where applicable, and do not apply to renewals. We may decline a request where we reasonably determine that the Money-back guarantee is being abused, including repeat purchase-and-refund activity. To request a refund, please contact us via support@7art.ai. We will review each case and notify the user by email whether the application is approved and how the refund will be made.
Please note that only fulfillment of all the above criteria allows the user to receive a refund under this provision. For the sake of clarity, the Money-back guarantee does not apply to any other instances, such as the following cases:
- Personal reasons (you don’t like the product, it did not meet your expectations etc.);
- Financial reasons (you did not expect that you would be charged, that the introductory offer would convert into a subscription, that the subscription would automatically renew, or that the services are paid etc.), provided that we disclosed those terms to you at checkout and obtained your consent to them.
Refunds will be made onto the original mode of payment within fourteen (14) days of approval, or of the day we are informed of your withdrawal. Your issuing bank may take additional time to post the funds to your account.
Company details
DataDreamer AI Inc.
1111B S Governors Ave # 6766
Dover, DE 19904, United States
support@7art.ai