I paid but don’t have access
If you completed a payment but cannot access your 7ART subscription or purchased features, the issue may be related to your account, payment status, or the way the purchase was completed.
Follow the steps below to find the cause and resolve the issue.
What should I check first?
Start by checking the following:
1. Make sure you are signed in with the same email address used for your purchase.
2. Refresh the page or restart the app.
3. Sign out and sign back into your 7ART account.
4. Check whether your payment has been successfully completed.
If you recently completed a purchase, it may take a short time for your account access to update.
Am I signed in to the correct account?
A common reason for missing access is signing in with a different email address.
Make sure the email address in your 7ART account matches the one used when completing the purchase.
If you have multiple email addresses, try signing in with each account you may have used.
I subscribed through the App Store
If you purchased your subscription through the Apple App Store, make sure you are signed in with the 7ART account connected to that purchase.
If your subscription is not showing:
1. Open the 7ART app.
2. Sign in with the correct account.
3. Check whether the subscription is active through your Apple account.
If the issue continues, contact support and provide your purchase details.
My payment shows as pending
A pending payment means the transaction has not fully completed yet.
Your access may become available once the payment is successfully processed.
If the payment remains pending for an extended period or your access does not update after the payment is completed, contact support.
I was charged but my plan did not activate
If your payment was completed but your subscription or purchased feature is not available:
1. Confirm you are signed into the correct 7ART account.
2. Refresh the platform.
3. Sign out and sign back in.
4. Check your account status.
If access is still unavailable, contact our support team.
What information should I send you?
To help us investigate faster, include:
- The email address connected to your 7ART account
- The email address used for payment (if different)
- The payment date
- The amount charged
- The payment method used
- A screenshot of your payment confirmation, if available
For your security, do not send your full card number, CVV, or other sensitive payment information.
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