I subscribed through the App Store — how do refunds work?
If your 7ART subscription was purchased through the Apple App Store, the payment is handled by Apple.
This means refund requests for App Store purchases need to be submitted directly to Apple, rather than through the standard 7ART refund process. Apple determines whether an App Store purchase is eligible for a refund.
How do I request a refund from Apple?
To submit a refund request:
- 1. Go to reportaproblem.apple.com.
- 2. Sign in with the Apple Account used for the purchase.
- 3. Select I’d like to.
- 4. Choose Request a refund.
- 5. Select the reason for your request.
- 6. Choose the relevant 7ART subscription or purchase.
- 7. Submit your request.
Apple will then review the request and determine whether the purchase qualifies for a refund.
How long does Apple take to review my request?
Apple advises allowing approximately 24–48 hours for an update after submitting a refund request.
If Apple approves the refund, it may take additional time for the money to appear on your original payment method, depending on the payment method and financial institution.
Does the 7ART Money-Back Guarantee apply to App Store purchases?
Purchases billed through the Apple App Store are handled through Apple’s own refund system.
Because Apple controls the billing transaction and refund decision, App Store refund requests are reviewed under Apple’s applicable refund rules rather than through the direct 7ART subscription refund process.
Can 7ART issue the App Store refund for me?
No. If Apple processed the original payment, 7ART cannot directly issue the refund for that App Store transaction.
You’ll need to submit the request through Apple.
If the purchase does not appear in your Apple purchase history, check whether it was purchased directly through 7ART instead. Apple confirms that purchases made outside Apple’s billing system must be handled by the developer or merchant that processed the payment.
Does requesting a refund cancel my subscription?
A refund request and subscription cancellation are separate actions.
If you also want to prevent your subscription from renewing, make sure you cancel it through your Apple subscription settings.
See I subscribed through the App Store — how do I cancel?
What if I can’t request a refund?
If the transaction does not appear when you sign in to Apple’s refund page:
- Make sure you are using the Apple Account that made the purchase
- Check your Apple purchase history
- If you use more than one Apple Account, check each one
- Contact Apple Support if the purchase still cannot be located
Apple also notes that certain purchases may not yet be available for a refund request until the payment has fully processed.