My generation failed
If your generation did not complete successfully, it may have failed because of a temporary technical issue, an unsupported request, or another problem during the creation process.
In most cases, failed generations are handled automatically, and the credits used for that attempt are restored.
What counts as a failed generation?
A generation is considered failed when the creation process does not complete successfully.
Examples include:
- The generation stops due to an error
- The content is not created successfully
- The generation cannot be completed by the system
A completed generation that produces a result is not considered a failed generation, even if the result is different from what you expected.
Do I get my credits back?
Yes. If a generation fails, the credits used for that attempt are restored automatically.
You can review your credit activity in your 7ART account history to track changes to your balance.
For more information, see What happens to my credits when a generation fails?
What if I just don’t like the result?
If your generation completed successfully, the credits used for that generation are not automatically returned.
AI-generated results can vary depending on:
- Your prompt
- The selected AI model
- Generation settings
- The type of content you create
If you are not satisfied with the result, you can adjust your prompt or settings and create another generation.
Is this an error or a content restriction?
A failed generation can happen for different reasons.
Some issues may be related to a technical error, while others may happen because the request does not meet 7ART’s content guidelines.
If your prompt was blocked due to content restrictions, see Why was my prompt blocked?
What should I do if my generation keeps failing?
If generations repeatedly fail:
- Check that your prompt is clear and specific.
- Try adjusting your prompt or generation settings.
- Try another available AI model or tool.
- Check your internet connection.
- Try again after a short time.
If the issue continues, contact our support team.
What information should I send you?
To help us investigate faster, include:
- The email address connected to your 7ART account
- The tool or model you were using
- The approximate time of the failed generation
- A description of what happened
- A screenshot of the error message, if available
This information helps us identify whether the issue is related to the generation process, your account, or a temporary platform problem.