Why can’t I find my creations?
If your creations are missing from your 7ART library, the issue may be related to your account, library loading, or content availability.
Follow the steps below to find your creations and resolve common issues.
Am I signed in to the correct account?
The most common reason for missing creations is being signed in to a different 7ART account.
Make sure you are using the same email address that you used when creating your content.
To check:
1. Sign in to your 7ART account.
2. Open your profile settings.
3. Confirm that the account email matches the one you used previously.
If you have multiple email addresses, try signing in with the account that was used to create the missing content.
Is my library empty or not loading?
If your creations library appears empty or does not load:
1. Refresh the page.
2. Check your internet connection.
3. Try opening 7ART in another browser.
4. Sign out and sign back in.
5. Try accessing your account from another device.
If your library is still empty, contact support for assistance.
Did my subscription end?
Your creations remain connected to your 7ART account.
However, some features, such as downloading creations, depend on your subscription status.
If you cannot access a specific feature after your subscription ends, see: Why can’t I download my creation?
Was my content removed by moderation?
In some cases, content may become unavailable if it does not meet 7ART’s content guidelines. For more details, see
If you believe your creation was removed incorrectly, contact our support team and provide details about the issue.
A creation won’t open or play
If a creation appears in your library but does not open:
1. Refresh the page.
2. Try opening it again.
3. Check your internet connection.
4. Try another browser or device.
If the issue affects only one creation, include details about that specific item when contacting support.
What should I send if my creations are still missing?
If you cannot find your creations after trying the steps above, contact our support team and include:
- The email address connected to your 7ART account
- The approximate date when the creation was made
- The type of creation (image, video, music, or other)
- A screenshot of your library or error message, if available
This information helps us locate the issue faster.